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Purchase conditions

PURCHASE OR ACQUISITION PROCESS

Users can buy on the Website by the established means and forms. They must follow the online purchase and/or acquisition procedure of the OWNER OF THE WEB, during which various products and/or services can be selected and added to the cart, basket or final purchase space and, finally, click on buy.

Likewise, the User must fill in and/or check the information that is requested in each step, although, during the purchase process, before making the payment, the purchase details can be modified.

Next, the User will receive an email confirming that they have received their request to purchase and/or service, that is, the order confirmation.

Once the purchase procedure has been concluded, the User consents that the Website generates an electronic invoice that will be sent to the User via email. Likewise, the User can, if he so wishes, obtain a copy of his paper invoice, requesting it from the OWNER OF THE WEB, using the contact spaces of the Website or through the contact information provided above.

The User acknowledges being up-to-date, at the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are shown next to the presentation or, where appropriate, image on the web page, indicating, by way of example, but not exhaustive, and according to each case: name, price, characteristics or way in which they will be carried out and/or cost of the services; and acknowledges that the completion of the purchase or acquisition order materializes the full and complete acceptance of the particular conditions of sale applicable to each case.

The communications, purchase orders and payments that intervene during the transactions carried out on the Website could be filed and kept in the computerized records of the OWNER OF THE WEBSITE in order to constitute a means of proof of the transactions, in any case, respecting reasonable security conditions and applicable laws and regulations in force in this regard, and particularly taking into account the Regulation (EU) of the European Parliament and Council Regulation, of April 27, 2016, regarding the protection of natural persons Regarding the processing of personal data and the free circulation of these data (GDPR) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist Users in accordance with the privacy policy of this Website.

PRICES AND PAYMENT

The prices displayed on the Website are the final ones, in Euros (€) and include taxes, unless due to legal requirements, especially in relation to VAT, a different question is indicated and applied.

In no case will the Website add additional costs to the price of a service automatically, but only those that the User has selected and chosen voluntarily and freely.

Prices may change at any time, but possible changes will not affect purchases with respect to which the User has already received a confirmation of the contracted service.

The accepted means of payment will be: Credit or debit card.

THE OWNER OF THE WEBSITE uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer).

Credit cards will be subject to checks and authorizations by the issuing bank, if said entity does not authorize payment, THE OWNER OF THE WEB will not be responsible for any delay and will not be able to formalize any contract with the User

Once THE OWNER OF THE WEBSITE receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the moment in which the confirmation of the service provided in the established form and, where appropriate, place is sent to the User.

In any case, by clicking "Accept" the User confirms that the owner of the payment method used is his.

SHIPPING

Currently the delivery service is carried out exclusively in Spain-Peninsula, and for the rest of the National territory (Islands, Ceuta and Melilla) and International, the OWNER OF THE WEB must be consulted. (Otherwise, any order will be cancelled).

We ship outside of Spain, check rates at cotobajo@cotobajo.es

The calculated amount corresponding to the shipping of the orders is established according to the weight of the package and the geographical area where it is delivered.

Our shipments are sent by parcel agencies, the customer is provided with a tracking number so that they can locate their shipment at all times. In case of having any incident with the packages, notify the delivery person at the delivery moment so that it is informed in the dispatch note.

The OWNER OF THE WEB will not assume any responsibility when the delivery of the product or service does not take place, because the data provided by the USER are false, inaccurate or incomplete.

The delivery will be considered made when the carrier has made the products available to the USER and the USER, or the delegate person, has signed the delivery receipt document.

It is up to the USER to verify the products upon receipt and expose all the exceptions and claims that may be justified in the delivery receipt document.

TECHNICAL MEANS TO CORRECT ERRORS

The User is made aware that in case he detects that an error has occurred when entering the necessary data to process his purchase request on the Website, he may modify them by contacting THE OWNER OF THE WEBSITE through the contact spaces enabled on the Website.

In any case, the User, before clicking "Accept", has access to the space, cart, or basket where his purchase requests are noted and can make modifications.

Similarly, the User is sent to consult the Data Protection policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 and Organic Law 3/2018.

REFUNDS

If for any reason you are not satisfied with your order, you have a period of 14 calendar days, counting from the date of delivery of the product, to return it. During those same fourteen days, the owner of the website will accept the return of the merchandise when, for attributable reasons, the requested product does not correspond to the one requested by the client. To exercise the right of withdrawal from the purchase, all returned products must include all their components, initial packaging, original seal not broken, accessories and in perfect condition. The owner of the website will pay the amount of the order once he has verified that the merchandise meets the above conditions. In the event that you exercise your right of withdrawal, we inform you that the return shipping costs will be paid by the User.

The reimbursement period is fourteen days from the communication of the withdrawal, although this will not be made until the items have been received and it has been verified that the customer has not carried out any handling other than that necessary to establish the nature, characteristics and operation of the articles.

If the payment was made by bank transfer, the refund in the client's account will be made in the shortest time possible from the receipt and approval of the withdrawal request by the owner of the web. If the payment was made through credit card, the refund will be made on the same card.

VAT included in all products.

 

By accepting these Purchase Conditions, the User declares:

That he/she has read, understood what is stated here.
That he is of legal age in accordance with the regulations in force in his place of residence, otherwise the minor must have the authorization of his legal representatives.
That, in the event that he is willing to contract a product and/or service, he has sufficient capacity to do so.
That he assumes all the obligations set forth herein.