We inform you that all purchases made from the Portal https://cotobajo.es/ will be subject to the provisions of the General Terms and Conditions of Purchase set forth herein.
The user must follow the steps indicated in this document to formalize the purchase, which will imply full and unreserved adherence to each and every one of the General Terms and Conditions of Purchase that are published on the Portal at that time, as well as the Special Conditions that, where appropriate, may govern the purchase.
These General Terms and Conditions of Purchase have been prepared in accordance with the provisions of Law 34/2002 of Services of the Information Society and Electronic Commerce, Law 7/1998 on General Conditions of Contract, Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and any other applicable provisions.
Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. reserves the right to modify at any time these General Terms and Conditions of Purchase. The sending of the purchase form is a way of contracting. Also, the correct sending of this form produces full legal effects with respect to the effectiveness and validity of contracts.
By using this website and making any purchase process you are bound by these General Terms and Conditions of Purchase, so we recommend that you read them carefully, in addition to the Legal Notice and Privacy Policy, the cookies policy and data protection . If you do not agree with them, you should refrain from making any purchase of products on this page.
Through the Portal https://cotobajo.es/, Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A., domiciled in Finca El Gamo s/n Ctra. de Almodóvar Km. 6,6 (CP 14130), Guadalcázar, Córdoba and with C.I.F. A14094650, contact telephone 957330349 and e-mail address administracion@cotobajo.es, offers the possibility to the users to acquire “articles”, being understood as such all the products and services that we offer for sale.
1. LEGAL INFORMATION AND ACCEPTANCE OF THE GENERAL CONDITIONS OF PURCHASE.
1.1 Identification of the service provider.
In compliance with Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce, the identifying data of the owner of https://cotobajo.es/ are:
Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. with CIF A14094650 and registered office at Finca El Gamo s/n Ctra. de Almodóvar Km. 6,6 (CP 14130), Guadalcázar, Córdoba.
Registered in the Mercantile Registry of Cordoba, Volume 784, Folio 107, Page No. 5775.
If you have any doubts or questions, you can contact us through the following means of contact:
Phone: 957330349
e-mail: administracion@cotobajo.es
Contact form available on the web site https://cotobajo.es/contacto
1.2 Description.
Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. through the present General Terms and Conditions of Purchase offers its users and visitors the possibility to purchase on-line the products and services offered, in addition to establishing communication with the user.
Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A., will develop its e-commerce activity as a virtual store through the website https://cotobajo.es/.
This electronic platform has information about the different products (oils and honeys) and their main characteristics for the sale and distribution of the same, managing the acquisition by electronic means. Our website has the product lines listed below:
The commercialization of the products included in the above categories is governed by the following General Terms and Conditions of Purchase.
Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. may alter at any time and without prior notice, the design, presentation and/or configuration of the Web Site, as well as some or all of the services.
1.3 Capacity to contract and subject matter of the contract
The contracting of services and/or acquisition of articles is prohibited to those users who do not have the legal capacity to contract in accordance with their national law. It will be considered a client the natural or legal person who contracts the service or acquires the article and is registered as a holder and, therefore, user of the same.
The user is responsible for providing their data correctly during the purchase process established on the web https://cotobajo.es/ being responsible for the accuracy of such personal data provided to the service provider. In the web https://cotobajo.es/ the user will have all the information related to the price and main characteristics of the articles.
The present General Terms and Conditions of Purchase are intended to regulate the purchase relationship born between the service provider and the user at the moment in which the user accepts them and formalizes the purchase, following the procedure described below. Likewise, the contractual relationship of purchase involves the delivery, in exchange for a determined price and publicly exposed through the web site, of a specific product.
1.4.- Acceptance of the particular conditions of purchase.
The access and use of the service of https://cotobajo.es/ implies by the User the full and unreserved acceptance of all the conditions contained in these General Terms and Conditions of Purchase. Also, Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. reserves in any case the unilateral right to modify these Terms and Conditions. The User is responsible for consulting them every time he/she accesses, navigates and/or uses the Web Site, since those in force at the time the purchase of products and/or services is requested will be applicable.
Any order placed with Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. necessarily implies as an essential, determining and essential condition, the unreserved acceptance by the customer of the General Terms and Conditions of Purchase of its products, in force on the day on which the corresponding order is carried out. Furthermore, the customer acknowledges that the acceptance of these General Terms and Conditions of Purchase shall imply their application to the order to which they refer.
The fact that Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. does not have recourse at any given time to any of these conditions shall not be construed as or be equivalent to waiving recourse to them in the past or in the future.
2.- ON-LINE PURCHASE PROCESS.
The mere access to the Portal does not imply registration as a user. In any case, you must provide the required information in order to process your request, so if you forget to fill in any information marked as mandatory, you can not move forward in the purchase or validation process until you have completed it, being warned of this situation by a message on the screen.
2.1.- Our products How to find them?
Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A., puts at your disposal a virtual store that offers all kinds of products and services organized in families, to make it easier for you to find them. From the home page, through the “Shop” option in the main menu, you can access all the products.
2.2.- Product categories/families:
On the website https://cotobajo.es/tienda/ you can purchase oils and honeys with a wide variety of options to choose from, within the following categories:
All products have a detailed card, which includes a photograph, name, description and price including taxes. The prices that appear in the product cards are an invitation to the customer to make an order proposal; therefore, if there is an error in them, https://cotobajo.es/ will inform the customer of this circumstance and will not process the order.
Once the products have been selected, they will be added to the Shopping Cart, where the user will be able to add or remove products at any time. Once the product selection process is completed and click on the “Finalize Purchase” button, the user will be able to finish the product selection process and proceed to payment by clicking on the “Pay” button.
The user will then receive an e-mail confirming that we have received his or her purchase request, i.e. the order confirmation.
2.3.- Buy in https://cotobajo.es
In order to purchase, it is not necessary for the user to register on our e-commerce platform . To place an order through our e-commerce platform, the User must fill out our form with the billing and delivery details, providing us with the following information:
In addition, the user may receive information about offers and promotions if desired. For more information about the treatment and storage of your personal data, please see our Privacy and Data Protection Policy.
2.4. Product availability.
The selection of products offered through https://cotobajo.es/ is valid as long as the products are visible on the website. As it is an e-commerce, the stock is updated online so it could happen, eventually, that during the purchase process the stock runs out, not being able, therefore, to continue with the purchase initiated.
To this availability must be added the time it takes our main parcel transport operators: Correos, CTT Express, GLS and our pallet transport operators: national CBL and international CAYCO to deliver the goods.
Therefore, all purchase orders received by Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. through the Website are subject to the availability of products and / or that no circumstance or force majeure affects the supply of the same and / or the provision of services. In the event that there is any break in stock, supply difficulties or unavailability of an item, Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. will contact the customer to inform him immediately and give a new delivery time or, if it is not possible to serve the product, proceed to its cancellation and refund any amount that may have been paid as an amount.
In any case, a delay in delivery with respect to the indicated deadlines shall not entitle the customer to claim any compensation.
2.5.- How is the order processed?
To formalize the purchase of the selected products and incorporated into the cart, the process will be executed in three steps, first the selection of the product, secondly, the user will provide the personal data required for its acquisition and, finally, will proceed to the payment, incorporating the summary of the purchase made. During the whole process, the information corresponding to the result of the purchase will appear on the screen with a reference to the main characteristics of the products which, unless expressly indicated otherwise, will include the price including taxes, as well as the shipping costs, if applicable. Likewise, all the details of the product may be consulted in the descriptive card of the same, by clicking on the name of the product. Complete information will be available at all times prior to accepting the purchase.
Once you have accepted our legal clauses prior to the confirmation of the order, the steps to follow will be indicated throughout the purchase process, as follows. In this process the billing information will be determined; information about the shipping time; the method of payment, by credit card, debit card or bank transfer whose amount will be paid at the time of confirmation of the purchase of the products; and finally, the description of the item purchased.
Once the purchase process is completed and prior to the confirmation of the same, a summary of the purchase will appear, containing all the information set out above. Likewise, once the user has verified the information provided, he/she will be able to accept the purchase operation, proceeding to the payment of the same by credit card, debit card or bank transfer as the only option accepted on the web.
In the first step, called “Cart”, the products will be selected and added to the cart. Subsequently, in the second step, called “Delivery and Payment” will be provided the information strictly necessary for the formalization of the order with acceptance of the general conditions of purchase and the clause of protection of personal data. After clicking on the “Finalize purchase” button, the detailed summary of the order will appear with the information corresponding to the invoicing data, the number of products purchased together with the amount and characteristics of the same, with the option of modifying them prior to confirmation. If everything that appears in the purchase summary is correct, the user will click on the “Pay” button, giving rise to the last phase, corresponding to the payment that will be made by credit card, debit card or transfer, visualizing again on screen the data of the operation, whose purchase will be confirmed by clicking on the “Pay” button, perfecting the purchase once the user provides the additional data for the on-line payment of the order, according to the payment method determined.
Therefore, the user will only have to select the product he/she wishes to purchase and click on the image of the product to be able to see the characteristics and details of the product in the technical data sheet and where he/she will be able to select the number of units he/she wishes to order. Once informed of all the characteristics of the product, if he/she decides to continue with the purchase procedure, he/she will click on the “add to cart” button. All the products included in the “cart” can be eliminated, as long as you so indicate.
In case you modify any of the data entered, the summary shown on the screen will change automatically.
To finalize your purchase you will click on the button “finalize purchase” and once the order is completed with the billing and delivery data, you will confirm it by clicking on the button “pay” and if everything is correct, you must click on the button “pay” to complete the order with the data of the credit/debit card. You must in any case, previously accept the terms and conditions of purchase and data protection policy.
Completed the purchase process described, registered and executed the payment of the products, the user will receive, within a maximum period of 24 hours, at the email address designated in the purchase form, an e-mail confirmation of your order with all the details of the purchase made. Also, at the customer’s request, an invoice will be sent on paper or via e-mail depending on the selected option.
By providing us with your data, you declare that you are the owner of them and are solely responsible for the accuracy of the data entered in the purchase process. If you fail to comply with this obligation, you will be responsible for any possible damages that may be caused to Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A.
Contracts will be formalized in Spanish. Likewise, the electronic document in which the contract is formalized shall be filed for the legally established period of time in order to constitute a means of proof of the transactions carried out.
Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. is not responsible for any typographical errors that may exist in the Portal, however, will act at all times with the necessary diligence to detect any typographical error that may exist in the characteristics, prices, etc. of the articles, proceeding to immediately correct the error.
Also, Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. applies all measures concerning to provide a faithful visualization of the product on the Web Site not responsible for the slightest differences or inaccuracies that may exist due to lack of screen resolution, or problems of the browser used or others of this nature.
2.6.- Prices.
The prices applicable to each product, which include VAT, are those indicated in the product sheet, as well as the corresponding shipping costs, broken down before the order confirmation.
The bids shall be duly marked and identified as such, conveniently indicating the previous price and the bid price.
Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. reserves the right to make, at any time and without prior notice, the modifications it deems appropriate, and may update products and services on a daily basis depending on the market.
The corresponding shipping costs are always indicated in the order, the amount of which is established according to the weight of the package and the geographical area where it is delivered. Under no circumstances will the Website automatically add additional costs to the price of a product or service, but only those that the User has selected and chosen voluntarily and freely.
Prices may change at any time, but any changes will not affect orders or purchases for which the user has already received an order confirmation.
2.7. – Methods of payment.
Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. proposes the following as the only means of payment:
Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. uses all means to ensure the confidentiality and security of payment data transmitted by the User during transactions through the Web Site, a secure connection is established through SSL (Secure Socket Layer), where you must confirm the payment and enter bank details directly. This page is not controlled by Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A., but it is an external payment gateway, so that Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. has no access to your bank details or store them.
When using the Virtual POS to make the card payment, you are redirected to a page controlled by the Bank to make the payment through its payment gateway. Therefore, we inform you that the Virtual POS of the Bank integrates the Secure Electronic Commerce (CES) functionality during the process of the buyer as the legitimate cardholder in order to provide the purchase process with high security and payment protection. The Bank will collect during the electronic payment transaction information related to the connection and IP address, device information, email address, cell phone, navigation data and transaction data, as well as other accessible data from the online connection and the channel required by the VISA Secure / Mastercard Identity Check Security protocols, in order to detect and prevent unauthorized or fraudulent payment transactions.
2.8.- Non-payment.
Once the agreed due date for shipment, in case of total or partial non-payment by the customer, Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. may suspend or cancel any shipment, without incurring liability for any damages or losses, including loss of profits, or damages for delay or loss of production caused to the customer. The above power of Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A., in no case, will release the customer from its contractual obligations in relation to payments due and receipt of products.
2.9.- Invoicing.
Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. shall be obliged to issue an invoice to those customers who require it. This invoice will include the concept and the detail of the amounts received for the shipment of the orders requested.
Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. will send, on paper together with the order, delivery note of the purchase made to the contact address provided by the user in the registration process and the invoice if requested.
Likewise, if the buyer so requests and in accordance with the express consent that he/she provides in his/her request, he/she may at the time of completion of the purchase request that the invoice be provided in electronic format, being sent to the contact email address provided by the buyer in the purchase process.
2.10.- Transport and shipping costs.
Shipping and/or handling costs are not included in the price and will be shown to the customer before finalizing the purchase, which will be determined according to the weight of the package and the geographical area where the package will be delivered.
Coto Bajo reserves the right to vary the type of shipment and the company by which it is made, regardless of what is stated in these pages, and provided that it does not involve a manifest prejudice to the customer.
Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. is not responsible for any delay caused in the transport by:
If the customer does not appreciate external breaks in the package when receiving it, but when opening it observes damage due to transport, you must notify within 24 hours to the transport company to record and contact Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. Otherwise, it is understood that the product has been accepted in accordance. Once the above period has elapsed, the transport company considers that the goods sent are in perfect condition and is not responsible for any defects.
2.11.- Delivery of the products.
Except in cases of unforeseen or extraordinary circumstances or, where appropriate, arising from the customization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website and, in any case, within a maximum period of 30 calendar days from the date of order confirmation.
In any case, the products will be sent to the shipping address that the customer has indicated in the order. In the case of an order of several items with different availabilities, the delivery time will take into account the longest expected delivery. The courier does not deliver on Saturdays, Sundays or holidays.
Standard orders are normally delivered from Monday to Friday, between approximately 9:00 am and 7:00 pm.
The peninsular delivery time will be 2-3 working days after the order is placed for products available in stock for immediate shipment and 4-7 working days for products not available in stock for shipment.
For the rest of the European Union countries the estimated delivery time is 4-7 working days for products available in stock for immediate shipment and 7-14 working days for products not available in stock for shipment.
All our orders are delivered at home and in the name of a consignee, it is not possible to agree on delivery times. In the case of not being present at the time of delivery, the carriers will leave a note indicating if they make a new attempt or if the customer must pick it up at their offices.
If for any reason, which was attributable, Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. could not meet the delivery date, will contact the user to inform him of this circumstance and he may choose to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid.
In exceptional cases, Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. reserves the right to break down the order, sending the items available and leaving pending a second shipment, the items not available. Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. will not send any product until its Administration Department has verified that payment has been made.
In the event that the customer detects any problem at the time of delivery of your order (damaged packaging, defective products, missing or damaged) must be indicated in writing on the delivery note of the carrier, and notify Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. through email atencionalcliente@cotobajo.es within 24 hours of receipt of order.
No return of damaged article will be admitted, as well as claim of missing article, if it has not been communicated within the established term. All this without prejudice to the right of guarantee for products not in conformity with the contract that assists all consumers, according to current regulations.
If the customer does not receive the order you can contact Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. through the phone 957330349 or email address atencionalcliente@cotobajo.es
3. EXCHANGE AND RETURN OF ORDERS.
3.1.- Change.
The customer may change an order if it has not been shipped. For any change, you must notify as soon as possible via email atencionalcliente@cotobajo.es, indicating the desired changes.
These changes are not allowed by the customer when the product is custom-made, customized or following your instructions.
For its part, Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. may not replace without prior consultation with the customer, a product or product model. If the case arises that, for reasons beyond Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A., the supply of the order is not possible, the customer will be offered the possibility of changing it for a substitute product of similar characteristics, granting the right to cancellation of the order by the customer.
3.2 .- Return of orders.
Orders may be returned within 14 days from the date of purchase, and for this the Customer must contact Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A., via email atencionalcliente@cotobajo.es.
Conditions for return.
– No return of orders placed by the customer is allowed when the product is custom-made, personalized or according to the customer’s instructions.
– The product must not have been used and must be returned in the same packaging in which it was received and with its original seal, as well as the original labels and stickers. Products that have been modified cannot be returned.
– The customer must have the purchase invoice. In case of not having it, it must be in the database of Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A.
– The customer must bear the shipping costs in case of return, which must be paid directly to the transport company at the time of collection. Any material received freight collect will not be collected.
– The item to be returned must be properly packaged for return.
– The shipping costs of the order will not be refunded.
The following are causes for return of products:
1. The product does not meet the characteristics of the card shown on our website. In this case the amount of the product will be refunded except for shipping costs. This refund will be made to the means of payment used by the customer by refund.
2. That the product comes from defective origin. In this case we will proceed to the change for another equal once the product to be returned has been received. Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. will be responsible for the return and reshipment costs.
Once we receive the goods in our warehouse and verify that the item complies with the required return conditions, we will proceed to integrate the amount of the purchase in the same payment method that has been made within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-compliant item is appropriate.
In any case, the rights recognized in the legislation in force at any time for the user, as a consumer and user, shall always apply.
RIGHT OF WITHDRAWAL.
The customer has the right to withdraw from the purchase within 14 calendar days without justification, for all orders that have not been made to measure or following the instructions of the customer or products that for reasons of hygiene or health are sealed and have been unsealed after delivery. To do this, the user can use and download the following:
FORMULARIO DE DESISTIMIENTO
The withdrawal period will expire after 14 calendar days, starting from the day on which the customer or a third party indicated by the customer, other than the carrier, received the order.
To exercise this right of withdrawal, the user must notify its decision to Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. to any of the addresses provided on the web.
4.1.- Products not subject to the right of withdrawal.
In cases of orders of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery, section e) of Article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws, which provides as follows, shall apply:
“The right of withdrawal shall not apply to contracts relating to:
e) The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
4.2.- Form of exercise of the right of withdrawal.
To exercise the right of withdrawal, the user must notify Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. its decision to withdraw from the contract through an unequivocal decision, by any of the following means:
– Through postal communication, at the following address: Finca El Gamo s/n Ctra. de Almodóvar Km. 6,6 (CP 14130), Guadalcázar, Córdoba.
– Through e-mail addressed to administracion@cotobajo.es
To meet the withdrawal period, it is sufficient that the communication regarding the exercise of the right on your part is sent before the expiration of the corresponding term.
The user, regardless of the means chosen to communicate his decision, must clearly and unequivocally express that it is his intention to withdraw from the purchase contract. In any case, the user may use the model withdrawal form that Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. makes available in these Terms and Conditions of Purchase, however, its use is not mandatory.
In case of withdrawal will be refunded all payments received. However, the customer must bear the direct cost of returning the goods.
Payment will be made without undue delay and, in any case, no later than 14 calendar days from the date on which the customer reports the withdrawal. It will proceed to make such refund using the same means of payment used for the initial transaction, unless otherwise expressly provided, in any case, the customer will not incur any costs as a result of the refund.
However, Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. may withhold such refund until it has received the products or items of purchase, or until the user provides proof of the return of the same, depending on which condition is met first. The user may return or send the products to Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. at the address Finca El Gamo s/n Ctra. de Almodóvar Km. 6,6 (CP 14130), Guadalcázar, Córdoba and must do so without undue delay and, in any case, no later than 14 calendar days from the date on which Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. was informed of the decision of withdrawal.
Likewise, the products must be returned including all their original packaging (original packaging, original seal, as well as the original labels and stickers), instructions and other documents that may accompany them, as well as a copy of the purchase invoice.
In any case, no refund will be made if the product has been used beyond the mere opening of the product or if the products are not in the same condition in which they were delivered or have suffered any damage after delivery.
WARRANTIES.
All products have a three-year warranty from the date of delivery for the lack of conformity of the same that is manifested in that period, although it does not include deficiencies caused by negligence, blows, misuse or tampering. In addition, the warranty will lose its value if there is no invoice or receipt of purchase.
In the absence of proof to the contrary, it shall be presumed that the lack of conformity which becomes apparent within six months after delivery of the product already existed when the product was delivered, except where this presumption is incompatible with the nature of the product or the nature of the lack of conformity.
The warranty will be invalid under the following circumstances:
– Blows and/or improper transport,
– Fault or negligence of the customer or third party,
– Incorrect use,
– Damage as a result of force majeure.
Likewise, it is understood that the products are in conformity with the contract provided that they conform to the description made by Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. and possess the qualities presented therein; are suitable for the uses to which products of the same type are ordinarily destined; and present the usual quality and performance of a product of the same type and which are fundamentally to be expected of the same.
On the other hand, it could be the case that the user acquires on the Website a product of a brand or manufactured by a third party. In this case, and considering the user that it is a defective product, the user also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise its legal warranty rights against them during the three years following the delivery of such products. To do this, the user must have kept all the information regarding the warranty of the products can contact Coto Bajo Explotaciones Agrícolas, Ganaderas y Cine-géticas, S.A. in any of the contact addresses provided on the web and we will help you in the management of the same.
6.- RESPONSIBILITY OF THE CLIENT.
The client is obliged to make a lawful use of the Services, without contravening the legislation in force, nor harming the rights and interests of third parties.
The customer guarantees the truthfulness and accuracy of the data provided when completing the contracting forms, avoiding causing damage to Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. as a result of the incorrectness of them.
It also undertakes to enable the delivery of the requested order by providing a delivery address where the requested order can be received within the usual delivery schedule of goods from Monday to Friday from 9:00 to 19:00 hours, approximately.
In the event that the addressee is not present at the time of delivery, the carriers will leave a new notice indicating whether they will make a new attempt or if the customer must pick it up at their office.
Failure to comply with any of these General Terms and Conditions of Purchase may result in the cancellation or cancellation of orders by Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. without prior notice to the customer and without any right to compensation.
In case of rejection of the shipment by the customer, Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. will not reimburse the amount of shipping costs, being assumed by the customer.
PERSONAL DATA.
We remind you that Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. complies with current legislation on data protection and in accordance with the Organic Law 3/2018 of December 5 and the EU Regulation 679/2016 General Data Protection, prior to the formalization of the order, specifically coinciding with the receipt of your data you must have read and, if you agree, accepted the data protection policy in which you will have been informed about the processing of personal data we perform.
NOTIFICATIONS.
Any notification or communication that may be made between the parties in relation to these General Terms and Conditions of Purchase may be made either in writing, sent by ordinary mail and received at the address of our company, or by e-mail contact exchanged between the two.
Specifically in the case of Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A., it shall be notified to the postal address: Finca El Gamo s/n Ctra. de Almodóvar Km. 6,6 (CP 14130), Guadalcázar, Córdoba, at the telephone number 957330349 or at the e-mail address administracion@cotobajo.es.
9.- COMPLAINTS AND CLAIMS MANAGEMENT.
For any clarification, suggestion, complaint or claim you can contact our Customer Service Department by the following means, where we will attend your request.
Postal address: Finca El Gamo s/n Ctra. de Almodóvar Km. 6,6 (CP 14130), Guadalcázar, Córdoba
E-mail address: atencionalcliente@cotobajo.es or administracion@cotobajo.es
Telephone number: 957330349
We also have Complaint Forms available for consumers and users. You can request it by contacting any of the addresses indicated above.
We inform you that in the event of submitting a complaint or claim, you will be assigned an identification code and a written receipt that will be sent to you through the means of contact determined by you, leaving a record of the complaint or claim submitted by you.
Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A., will respond to your complaint or claim as soon as possible and in any case within a maximum period of one month from the submission of the same. In the event that your request is not satisfactorily resolved, you may go to the ordinary jurisdiction or process your claim through the website http://ec.europa.eu/odr, which will provide free of charge a single point of access for out-of-court resolution.
NULLITY AND INEFFECTIVENESS OF THE CLAUSES.
If any clause included in these General Terms and Conditions of Purchase were declared, totally or partially, null or ineffective, such nullity or ineffectiveness will only affect such provision or the part of it that is null or ineffective, subsisting the rest of the General Conditions of Purchase. Consequently, the clause declared totally or partially null or ineffective shall be deemed not to have been included.
MINORS
In general, access to the services offered on the website will be restricted solely and exclusively to persons over 18 years of age.
12.- APPLICABLE LAW AND JURISDICTION.
The sales and purchases made in Coto Bajo Explotaciones Agrícolas, Ganaderas y Cinegéticas, S.A. are subject to Spanish law. We inform you that any conflict or discrepancy in relation to these general conditions will be submitted to the Courts and Tribunals that have jurisdiction in accordance with the applicable legal regulations: in the case of end consumers, the competent Courts and Tribunals will be those of the place of fulfilment of the obligation or of the domicile of the purchasing party.
Also, in accordance with current legislation, we inform you that you can access the EU Platform for Online Dispute Resolution at any time, at the following address:
https://webgate.ec.europa.eu/odr/main/?event=main.home.show
Therefore, both parties may submit their disputes to arbitration provided for in the legislation on arbitration and consumer and user protection, and out-of-court dispute resolution procedures that are established through codes of conduct or other self-regulatory instruments.
